Frequently Asked Questions

Do you make custom belt buckles?


Yes, we do! Most often we are able to help you create the buckle you are looking for. We charge a slight fee for making custom buckles but it is always worth it - according to our happy custom customers. We will discuss your ideas or goals, present our recommended approach and confirm costs and timing before starting the process.




How long after placing order for a custom buckle will I receive it?


Timing depends on several factors - 1) time to create a recommended design, 2) time to get fabric in house if it is not part of our inventory already and 3) dry time as each buckle is handmade and has layers of sealant applied to keep the design looking good, and 4) how far away you are from us. It could be 1 week, 10 days, 2 weeks. The wait will be worth it though.




What strap size should I get?


Great question! We recommend checking out our detailed tips section on measuring. Click here.




Where are you located?


Cincinnati and Chicago! Christine and Elizabeth work out of their homes to make and sell our handmade buckles. While there isn't a B.U.G. shop down the street, we hope you find what you are looking for here on our website. If you don't, just reach out. We are always happy to give you that personalized experience you want...without the confines of a bricks and mortar store. Oh, and we are also on Etsy! Same products, just different online shop.




How do you make your buckles?


Each buckle is made by hand. We select fabric to create a unique design, and then top it with sealant to preserve the look. Our beautiful, fun or colorful fabrics are sourced either from a neighborhood fabric shop, while on a vacation or off the world-wide-web. Our metal buckle forms come from a guy in California and another guy in Texas.




Why are all the buckles named after women?


Because every product needs a story. We started this endeavor with girlfriends who, like us, love to shop. We'd see something and think "oh that looks like Kelly", or "Lisa would totally love that pattern". Using female names gives us a chance to honor women - - in this little fashion accessory making world we live in - - in our/your life for all they give to us - laughs, friendship, support, kudos, motivation, kindness and love.




Can you help me select a buckle for myself or gift?


Absolutely! There's lots of choices to make when picking out a new buckle or belt. We love helping someone get the perfect buckle/strap for them - or for their friends. Just reach out to us by clicking here and let us know how we can help.




What size are the buckles?


Our handmade buckles are approximately 3.5" wide x 2.5" high.




What material is the strap?


Whether it is a distressed leather, genuine leather or suede, our straps are made from real leather.




Do you have a return or exchange policy?


Yes, we want you to love your purchase so exchanges are welcomed! Returns are accepted too. You have 14 days from purchase to request an exchange/return. Item must be in original/unworn condition. For exchanges, you are responsible for the shipping costs of the item sent back to us, and we will cover cost to ship a new/corrected item (1 time only). For returns, you are responsible for shipping costs to return the item to us, and we will issue a credit card refund for the product only. Either way, we request you ship the item back to us with tracking so we can confirm its whereabouts. To get started, please send us an email by clicking here. We will share mailing address once we agree to a plan on exchange or return.